Jenzabar Professional Services Product Sheet

Let us help you succeed!

The success of your technology relies on the right implementation, the right processes, the appropriate product knowledge of your end users, and the support you need when things don’t work as they should. For this, the right technology and solution partner makes all the difference.

Jenzabar’s experienced higher education service professionals use industry standards, best practices, and experience gained from installing more than 1,350 enterprise systems on campuses worldwide. We will help you get the most out of your technology investment and ensure your institution’s success.

Jenzabar Professional Services offer comprehensive services tailored specifically to higher education. We focus on proactive services to implement and deliver all our solutions on budget and within a 17-month time frame and to support you with all your technical support, consulting, and training needs.

With implementation specialists averaging 15 years of experience in higher education, hundreds of training opportunities, an active client community, and unlimited product support, Jenzabar makes sure you get the most value out of your investment.

• Successful software implementation
• Clearly defined implementation methodology and expertise
• Improved business processes
• Launch on-time and on-budget
• Integration with 3rd party systems
• Unlimited Help Desk & technical support
• Free e-learning on-demand courses
• Continuous comprehensive training

Launch projects on time and on budget with Jenzabar’s Implementation Services. Jenzabar will partner with you to create a successful implementation process that is built on thoroughly understanding the needs of your institution and your users.

Jenzabar’s implementation specialists combine well-defined and proven implementation processes with the flexibility to meet non-standard requirements. Our experts will set clear objectives, milestones, and measurable results, and will focus on mitigating risk and identifying potential business process improvements for you.

Over the past three years, every Jenzabar implementation has been completed on time and either on or under budget. This is no small feat, and only Jenzabar and our implementation staff—averaging 15 years of experience in higher education—can deliver it!

The success of your institution depends on far more than just the smooth operation of your software.

Jenzabar Technical & Consulting Services offer you experts in the higher education field who bring extensive consulting and operating experience. We’ve helped colleges and universities of all types improve their processes and best integrate and use their technology.

During the initial implementation or any time after that, our experts are available to provide consulting services

For most clients, the implementation of a new ERP is the single most important and unique opportunity to create business processes that will maximize the student and administrative experience. Our Business Consultants can help you establish more efficient business processes and provide guidance, documenting the current and desired business processes of any specific functional area you want to improve. Working alongside campus employees, our consultants will make recommendations based on best practices.

At Jenzabar, we know how to store and manage the data that drives your campus. Our software also offers many formats for you to filter and view that data. But sometimes, you don’t have the time or you need very specific reports that provide detailed information in a certain way. Our Professional Services team is here to help with that too! Through our custom report writing process, we can provide the data reports you desire.

Job descriptions evolve, work responsibilities shift, and organizational changes happen on all campuses. Newly hired employees also need additional support in the beginning of their careers. At the same time, Jenzabar is constantly striving to improve our products and roll out updates that benefit your schools. These changes can lead to the need for both employee training and system updating at the same time. Let our Professional Services team provide the training and consulting you need to customize your solution, address a complex issue or request, or offer best practices on how to use different features of your software.

Jenzabar understands that sometimes campuses choose to invest in other software programs for specific purposes. Let our team help you integrate data between your ERP and other software programs already in use on your campus. From configuring single sign-on capabilities, to real-time data transfers that avoid multiple entries across different systems, our Professional Services team is ready to improve your workflow efficiencies.

For more than three decades, Jenzabar’s singular focus has been higher education. This gives us a unique perspective on the industry, allowing us to plan for evolution and ensure you have the technology, knowledge, processes, and strategies to be a leader.

For your institution to succeed, your end users must know how to use their Jenzabar products efficiently and effectively. That’s why our Learning & Development department offers hundreds of learning opportunities each year across a variety of topics, user levels, and formats.

With our free e-learning, on-demand service portal, you can quickly learn a specific process or dive deeper into a topic, helping you make the most of your Jenzabar technology investment. You may access training videos through the Learning & Development website or YouTube channel. Our online, self-paced, on-demand courses include videos, knowledge checks, and interactive quizzes, as well as tutorials, learning guides, and ebooks. You can also view your personal training record to keep track of your learning and retake any course as a review.

The Learning & Development team also offers instructor-led training courses delivered through virtual classrooms and facilitated by instructors with true expertise acquired over years of product use and real-world experience. The hands-on training sessions provide relevant and specific examples to help trainees relate to the course material, retain more information, and apply their new skills to improve and optimize your institution’s processes.

You’ll also learn from your peers. Jenzabar’s client community is one of the most active and engaged in the industry, demonstrating consistently high levels of client involvement and satisfaction year after year.

We go above and beyond to make sure your Jenzabar products always work as they should. Unlike other vendors, Jenzabar’s support is unlimited. Your annual subscription not only covers all product support, enhancements, and upgrades to the software, but allows an unlimited access to the Jenzabar Help Desk.

• Unlimited Help Desk availability for all trained users during business hours
• Toll-free access to phone, email, and web form
• Trained staff of module experts
• Support services are available for after-hours and at a fee-for-service rate