Boston, MA – January 21, 2021 — Jenzabar, a leading technology innovator in higher education serving the new student, today announced the expansion of its senior management team with the appointments of Mike DiComes as the company’s Vice President of Customer Success, and Omer Riaz as Vice President of Strategy and Innovation.
DiComes and Riaz each bring over 15 years of education and software experience to their new roles and will be responsible for continuing to expand and enhance customer experience for Jenzabar’s rapidly growing installed base, as well as developing go-to-market strategies to help more higher education institutions drive digital transformation and enable student success.
“Our team of customer-centric, higher education experts is brought together by the shared passion for education and vision to create disruptive technology that transforms higher education for the greater good,” said Ling Chai Maginn, Jenzabar’s President and CEO. “Adding proven leaders like Mike and Omer to our team will help us meet the growing demand for our offerings, working closely with our customer and technology teams to build the most innovative and scalable software that meets the needs of education institutions today and in the future.”
DiComes brings more than 20 years of software delivery and customer operations experience to Jenzabar where he will be responsible for leading the company’s cloud operations, professional services, and support organizations as well as expanding and enhancing the customer experience for Jenzabar’s rapidly growing installed base. Prior to joining Jenzabar, DiComes held senior services and support roles at ACI Worldwide and Sophos. He also spent nearly a decade in healthcare software, with a majority of that time at IDX Systems Co.
“As education institutions around the world demand flexible and advanced solutions to improve the student experience and overall engagement, Jenzabar is well-positioned to capitalize on this need,” said DiComes. “The company is a proven leader in higher education technology with an innovative spirit and deep customer focus. I’m honored to join the growing team, and I look forward to further expanding important customer partnerships to take advantage of new demand, especially in the realm of online learning.”
Riaz brings significant corporate development, innovation, and education technology experience to Jenzabar. He is responsible for spearheading strategic initiatives across the company, including new product development, partner programs, and mergers and acquisitions. Prior to joining Jenzabar, Riaz was the Chief Growth Officer at SOCO.ai, a university spin-out from Carnegie Mellon, where he led the go-to-market product strategy and business development initiatives. Riaz also held executive and director positions at Kaplan, the leading provider of educational services for individuals, schools, and businesses worldwide.
“I am thrilled to join an innovative company like Jenzabar—especially at this stage when higher education is accelerating the movement to modernize its campuses and reimagining the educational business model,” said Riaz. “Jenzabar is a leader when it comes to providing smart, reliable, and scalable solutions for higher education, and I look forward to working with this pioneering company to extend its market leadership.”
Created out of a passion for education and a vision for technology, Jenzabar offers disruptive, innovative software solutions and services that empower students’ success and help higher education institutions meet the demands of the modern student. Over 1,350 higher educational campuses harness Jenzabar solutions for improved performance across campus and a more personalized and connected experience for the student. For further information, please visit www.jenzabar.com or on Twitter @Jenzabar or LinkedIn.
For Media Inquiries:
Carina Ganias, Jenzabar