Jenzabar Communications Product Sheet

Jenzabar Communications Product Sheet

Unify communications and break down silos across campus to maximize engagement

Institutions must deliver satisfying engagement opportunities for their constituents, whose expectations have been molded by the self-service, digital experiences offered by other industries. Unfortunately, supporting modern experiences is becoming more difficult when relying on multiple disjointed communication technologies that are siloed across departments—a growing norm on higher education campuses. Institutions need to eliminate communication silos, create comprehensive constituent profiles, and deliver unified experiences designed to maximize engagement.

Built directly into our leading Jenzabar One platform, Jenzabar Communications enables you to consolidate interactions with constituents and deliver unique, seamless communications through a single platform that connects multiple departments across campus. Improve engagement, response times, resolution rates, and user experiences by building constituent profiles and delivering continuous communications throughout their lifecycle.

At a Glance

Jenzabar Communications enables staff to spend less time navigating constituent engagement histories and more time building rapport with students. Through a single platform that is directly integrated into the Jenzabar One ecosystem, staff can build and send individual or sequenced interactions to students, review interactions across channels using a single source of truth, and share comments with other departments that engage with those constituents.

Jenzabar Communications comprises an easy-to-use suite of collaboration tools, templates, data settings, and histories designed to increase productivity and communications consistency. Simplify how you manage interactions with students to improve experiences for internal and external stakeholders.

Advantages

  • Deliver consistent and personalized communications by managing centralized, up-to-date digital profiles that track constituents’ interaction and engagement histories.
  • Enable more personalized and meaningful conversations by accurately segmenting your contact lists across the Jenzabar One platform.
  • Increase efficiency by designing, scheduling, and sending individual or specifically sequenced interactions to constituents with the click of a button.
  • Improve productivity by building out to-do lists so staff can prioritize their efforts on mission-critical objectives.
  • Enhance collaboration by creating and sharing documents, texts, emails, notes, notifications, phone calls, and to-dos with colleagues through a single system.
  • Minimize duplication of efforts and keep staff up to date on changes or updates made to their relevant interactions by tracking and centralizing interaction notifications.
  • Keep sensitive information safe and prioritize constituent privacy with an added security layer that only permits access to users based on their relevant roles and permissions.

Unify Interactions Across Campus With More Visibility and Fewer Silos

Integrated across the Jenzabar One system, Jenzabar Communications empowers staff with a unified view into constituent profiles and engagement histories to reduce redundancies and improve user experiences.

Jenzabar Communications is available through two different models: Jenzabar Communications, which has base functionality and is automatically integrated into the Jenzabar One platform, and Jenzabar Communications Plus, which has enhanced features for an additional cost.

Jenzabar Communications

Jenzabar Communications’ base model is directly integrated into the Jenzabar One platform and comes with a range of features designed to improve internal collaboration and constituent engagement.

  • Create, schedule, and send individual interactions or an automated series of interactions to your segmented constituent population with dynamic recipient lists.
  • Keep staff up to date on all interactions sent to the campus community by maintaining a detailed and comprehensive view of notifications and communication records and histories.
  • Send basic plain text or HTML templated emails to all constituents from inside the Jenzabar One platform.
  • Improve productivity and allow administrators to distribute workloads as needed by maintaining to-do items for each constituent profile, including completed and in-progress tasks.

Jenzabar Communications Plus

The licensed model of Jenzabar Communications comes with all the features in the base model as well as more enhanced functionality for an additional cost.

  • Improve constituent engagement by allowing users to receive, review, and respond to texts, emails, and comments, in real time from the Jenzabar One platform.
  • Enable staff and departments to incorporate texting into interaction plans across campus with live integrated texting.
  • Track inbound and outbound emails with constituents by integrating your preferred email provider directly into the Jenzabar One platform.
  • Further personalize outreach and promote a consistent brand message to constituents with a robust, embedded content editor.
  • Quickly manage, view, and comment on all interactions through a snapshot view of constituent record histories.
  • Increase collaboration and visibility by allowing staff to comment on interactions, adding more context for each person interacting with the constituent.
  • Maximize user engagement by centralizing all inbound and outbound texts and emails into one easily accessible inbox.

Contact Us

Jenzabar, Inc.
101 Huntington Ave Suite 2200
Boston, MA 02199
+1.617.492.9099